---
name: "vendor-performance-review"
description: "Review vendor delivery against agreed service, cost, and outcome measures with source-backed actions and owners."
triggers: ["vendor performance", "supplier review", "vendor QBR", "service review", "vendor scorecard"]
version: "1"
---
# Vendor performance review
Compare delivery with the signed service terms and the business outcomes approved for the purchase.
## Build the period record
State the review period and sources. Report agreed measures, actual values, calculation method, exclusions, incidents, response and resolution times, service credits claimed or not claimed, invoice accuracy, adoption, stakeholder feedback, and open actions.
Label each result:
- `MET` with source evidence;
- `MISSED` with the agreed target and actual;
- `DISPUTED` with both records;
- `NOT MEASURED` when evidence is absent.
Separate facts from explanations offered by the vendor. Do not turn one complaint into a trend or average unlike periods.
## Output
Return the scorecard, three strengths, material misses, unresolved evidence, and an action table with owner and date. Draft review questions or a meeting brief if asked. Do not claim a breach, demand a credit, change scope, or threaten termination; route contract questions to the contract owner or counsel.