---
name: "travel-disruption-and-rebooking"
description: "Use when trips break — canceled or delayed flights, missed connections, hotel overbooks — or at check-in, check-out, and the front desk: rebook fast and keep the traveler moving."
triggers: ["flight canceled", "missed connection", "rebook this trip", "hotel overbook", "delayed flight", "traveler stuck", "check-in problem"]
version: "1"
---
# Travel disruption and rebooking
Use this when trips break — cancelled or delayed flights, missed
connections, hotel overbooks — or at check-in, check-out, and the front
desk. Rebook fast and keep the traveler moving.
## What you need first
The booking record (the PNR booking reference, every leg, the hotel, the
fare rules), the disruption notice with times and cause, the traveler's
location, documents, and constraints (a connection, a meeting, a visa
window), and the rebook, refund, and duty-of-care policies.
## Locate the traveler and the break
Where they are now, what cancelled or slipped, what still holds, and the
deadline that matters most to them. A traveler stranded tonight outranks a
traveler whose trip is next week.
## Option the recovery in order
Fastest confirmed alternative first: the same carrier, then a partner or
interline option, then a different routing; then hold-and-wait if the delay
is short. State whether the disruption is the carrier's fault or weather or
airspace, because the passenger-rights regime for the route decides what is
owed — meals, hotel, transport, compensation, or a refund instead of a
rebook — and cite the rule you are applying rather than guessing at it.
Protect every downstream leg and the hotel, not only the broken one.
## Rebook or hold per policy
Confirm the new itinerary against the record, leg by leg, with confirmation
numbers. Money moves — fare differences, hotel nights, refunds — stay inside
policy and are framed as pending approval. Keep every receipt and the
carrier's own notice, because later claims need them. For a hotel overbook
the walk policy applies: a comparable room, transport, and the first night
covered, confirmed in writing before the traveler leaves the desk.
## Brief the traveler
Next step, times in their local timezone, the owner, what to show at the
desk or gate, and what to keep for the claim. One message, short sentences,
the confirmation numbers in it.
## Output
The rebooked or held itinerary with confirmations, the rights and
duty-of-care line with its source, and the staged traveler brief. No
charges or promises without the owner's yes.
## When the records are thin
Thin records mean fewer confirmed legs, not guessed flights. Say which
record — the PNR, the carrier notice, the fare rules — would settle each
UNKNOWN. Never invent a flight, a time, or a right.