serac-labs.

acl-security

Create and debug ServiceNow ACLs (record, field, REST, script-include). Covers role/condition/script patterns, evaluation order, field-level visibility, and impersonation testing for row- and field-level security.

agent-workspace

Build ServiceNow Agent Workspace configurations — workspaces, lists, forms, contextual side panels, Agent Assist similar-record finders, and workspace-specific UI actions on sys_aw_* tables.

approval-workflows

Configure ServiceNow approval rules and sysapproval_approver records — manager/group/script approvers, multi-level routing, delegation via sys_user_delegate, and parent-record state rollup.

asset-management

Manage ServiceNow hardware assets, software licenses, and lifecycle states on alm_hardware/alm_license — license allocation, CMDB-to-asset linking, warranty tracking, inventory aggregation (HAM/SAM).

atf-testing

Build ServiceNow Automated Test Framework tests and suites — impersonation, form steps, assertions, server-side script steps, test parameters, and execution via snow_create_atf_test / snow_execute_atf_test.

blast-radius

Trace ServiceNow configuration dependencies — what artifacts touch a given field, what calls a script include, table/app-level config inventory. Use before deletes, renames, or refactors.

bun-file-io

Use this when you are working on file operations like reading, writing, scanning, or deleting files. It summarizes the preferred file APIs and patterns used in this repo. It also notes when to use filesystem helpers for directories.

business-rule-patterns

Write ServiceNow business rules (before/after/async/display) — current vs previous, changesTo/changesFrom, recursion avoidance, setAbortAction, and async dispatch for heavy work.

catalog-items

Build ServiceNow Service Catalog items, variables, variable sets, catalog client scripts, record producers, and order guides with reference qualifiers and dynamic pricing.

client-scripts

Write ServiceNow client scripts (onLoad/onChange/onSubmit/onCellEdit) using g_form, g_user, GlideAjax, field visibility/mandatory toggles, and validation with debounced server calls.

cmdb-patterns

Create ServiceNow CIs and cmdb_rel_ci relationships, walk upstream/downstream impact, detect orphan/stale CIs, and align discovered CIs with the proper sys_class_name hierarchy.

csm-patterns

Build ServiceNow Customer Service Management — customer_account, customer_contact, sn_customerservice_case routing, service entitlements with usage decrement, and Customer Portal case submission widgets.

data-policies

Manage ServiceNow dictionary (sys_dictionary), table/field creation, choice lists, dictionary overrides, and sys_data_policy2 rules that enforce mandatory/read-only/visible field behavior on the data layer.

debugging-mutations

Verify what changed on a ServiceNow instance after a tool call — sys_audit inspection, syslog/transaction logs, session context, Flow Designer execution logs, outbound HTTP traces.

discovery-patterns

Configure ServiceNow Discovery — schedules, IP ranges, credential affinities, MID Server assignment, custom probes/sensors, identification rules, and run-status monitoring on discovery_* tables.

document-management

Handle ServiceNow attachments via GlideSysAttachment, copy files between records, generate documents from sys_report_template, produce PDFs, version dms_document records, and enforce attachment access checks.

domain-separation

Configure ServiceNow multi-tenant domain separation — domain hierarchy, sys_user_has_domain membership, domain-aware vs cross-domain queries, MSP tenant onboarding, and domain picker logic.

email-notifications

Create ServiceNow sysevent_email_action notifications — templates with substitution variables, mail scripts for dynamic content/recipients/attachments, custom events, weights, and digest configuration.

es5-compliance

Enforce ES5-only syntax for ServiceNow server-side scripts (Rhino engine) — convert const/let, arrow functions, template literals, destructuring, for-of, and async/await to ES5 equivalents.

field-service

Build ServiceNow Field Service Management — wm_order work orders, wm_task tasks, wm_resource technicians with skills/territories, dispatch/auto-assignment, mobile status updates, and time entries.

flow-designer

Build ServiceNow Flow Designer flows via the dedicated tool — triggers, IF/ELSE/TRY/CATCH placement rules, subflows, script actions with inputs/outputs, and REST step configuration. Never use background scripts on sys_hub_* tables.

gliderecord-patterns

Write efficient ServiceNow GlideRecord queries — addQuery vs addEncodedQuery, setLimit, GlideAggregate for counts, avoiding N+1 in loops, query operators, and safe CRUD with workflow control.

grc-compliance

Build ServiceNow GRC — sn_compliance_policy lifecycle, sn_compliance_control tests, sn_risk_risk assessment with inherent/residual scoring, audit engagements, and findings remediation.

hr-service-delivery

Build ServiceNow HR Service Delivery — sn_hr_core_case from Employee Center or HR catalog, sn_hr_le_lifecycle_event onboarding/offboarding with templated activities, and HR document generation.

import-export

Move data in and out of ServiceNow — CSV parsing into import sets, GlideImportSetTransformer runs, CSV/JSON/XML exports, scheduled data sources, bulk update and deleteMultiple safety patterns.

incident-management

Manage ServiceNow incidents — creation with impact/urgency priority calc, auto-assignment by category, reassignment tracking, major incident declaration with bridge calls, time-based escalation, MTTR metrics.

instance-security

Harden a ServiceNow instance — password complexity, session timeout, MFA enforcement, input sanitization for XSS/injection, security properties, syslog events, and security health checks.

integration-hub

Build ServiceNow IntegrationHub spokes — sn_ih_spoke definitions, sn_ih_action with inputs/outputs, REST/script steps, connection and credential aliases (sys_alias), and retry logic for transient failures.

knowledge-management

Build ServiceNow Knowledge Management — kb_knowledge articles, draft/review/published workflow, kb_category placement, full-text search with snippets, article templates, and kb_feedback rating rollup.

mcp-tool-discovery

Use tool_search to discover and enable lazy-loaded Serac MCP tools (snow_*, jira_*, github_*, etc). Explains naming conventions, search strategies, and always-available activity tools.

mid-server

Communicate with ServiceNow MID Servers via the ECC queue — send Command/JSProbe/PowerShell/SSHCommand payloads to ecc_agent, build custom probes/sensors, and monitor MID health on ecc_agent.

mobile-development

Configure ServiceNow Mobile (Now Mobile/Agent) — sys_sg_mobile_app screens, card builders, push notifications, offline sync rules, mobile actions for barcode/GPS, and offline-queue change processing.

notification-events

Use ServiceNow events (sysevent) — gs.eventQueue dispatch, sysevent_register definitions, sysevent_script_action handlers, delayed events with process_on, and reminder/state-change patterns.

performance-analytics

Build ServiceNow Performance Analytics — pa_indicators (count/sum/avg/percentage), pa_breakdowns, pa_thresholds with severity colors, pa_widgets, and pa_dashboards for KPI tracking.

predictive-intelligence

Use ServiceNow Predictive Intelligence — sn_ml.ClassificationPredictor for auto-categorization, SimilarityPredictor for related records, ClusteringPredictor, model training/retraining, and prediction-feedback accuracy tracking.

problem-management

Manage ServiceNow problems — create from linked incidents, proactive pattern detection, RCA with 5-Whys, known_error workarounds (KEDB), KEDB search by CI/category/keywords, and permanent-fix linkage to changes.

reporting-dashboards

Build ServiceNow reports (list/bar/pie/line/pivot/single-score) on sys_report, sys_dashboard layouts with widget placement, scheduled report delivery, and drill-down configuration.

request-management

Handle ServiceNow service requests — sc_request/sc_req_item creation from catalog items, sc_task fulfillment with auto-close on completion, RITM variable access via sc_item_option_mtom, and approval status rollup.

rest-integration

Make outbound REST calls from ServiceNow with sn_ws.RESTMessageV2 — basic/bearer/OAuth/API-key auth, error handling by status code, response parsing, sys_rest_message records, and retry with exponential backoff.

scheduled-jobs

Create ServiceNow scheduled jobs on sysauto_script — daily/weekly cron patterns, batch processing with time/runtime limits, conditional execution, error notifications, and metrics recording.

scoped-apps

Build ServiceNow scoped applications (x_vendor_app) — scope naming, x_-prefixed tables, cross-scope script include access via GlideScopedEvaluator, application properties, scoped REST APIs, and store-publishing checklist.

script-include-patterns

Write ServiceNow Script Includes — Class.create utility classes, AbstractAjaxProcessor client-callable APIs for GlideAjax, inheritance via Object.extendsObject, and scoped-app patterns.

security-operations

Build ServiceNow Security Operations — sn_si_incident with NIST-aligned state transitions, sn_vul_vulnerable_item with CVSS/risk scoring, sn_ti_indicator IOC matching, and containment playbooks.

sla-management

Configure ServiceNow SLAs — contract_sla definitions with start/stop/pause/cancel conditions, task_sla status checks, breach escalation, business-hours schedules, and compliance-rate aggregation.

snow-flow-commands

Serac CLI reference — interactive TUI startup, SPARC modes (orchestrator/coder/researcher/TDD), swarm coordination strategies, agent spawning, memory operations, and ServiceNow auth configuration.

transform-maps

Build ServiceNow transform maps — sys_data_source configurations (CSV/JDBC/REST), sys_transform_map field/reference/script entries, coalesce keys for update-vs-insert, and onBefore/onAfter/onComplete transform scripts.

ui-actions-policies

Build ServiceNow UI Actions (form/list buttons, context menus) and UI Policies (conditional mandatory/visible/read-only) with server/client scripts and GlideAjax. Use snow_analyze_form before modifying forms.

ui-builder-patterns

Build ServiceNow UI Builder / Next Experience pages — macroponents, GraphQL/script data brokers, client state parameters, event handlers (NOW_RECORD_LIST etc.), and now-record-list/form component configuration.

update-set-workflow

Manage ServiceNow update sets — create named sets before any development, ensure auto_switch tracks API changes under the OAuth service account, complete on done, and export for promotion. Mandatory for all change-producing work.

virtual-agent

Build ServiceNow Virtual Agent — sys_cs_topic conversations, topic blocks (text/prompt/script/decision/handoff), NLU utterances and custom entities, quick replies, and KB/incident integration scripts.

widget-coherence

Build Service Portal widgets (sp_widget) with synchronized server/client/HTML — data.* initialization, ng-click + controller method matching, c.server.get action handlers, and Angular directive usage.

workspace-builder

Build ServiceNow App Engine Studio applications — sys_scope creation, scoped tables, sys_aw_workspace with lists/forms, UI Builder pages and macroponents, data brokers, and application export readiness checks.