zoom-contact-center-android

$npx mdskill add openai/plugins/zoom-contact-center-android

Enables Android apps to integrate Zoom Contact Center features like chat, video, and scheduled callbacks.

  • Solves the need for native Android integration with Zoom Contact Center services.
  • Depends on ZoomCCInterface and services like chat, video, ZVA, and scheduled callback APIs.
  • Uses entryId and apiKey to manage sessions and campaign metadata for routing.
  • Delivers real-time communication and rejoin handling through Android service patterns.
SKILL.md
.github/skills/zoom-contact-center-androidView on GitHub ↗
---
name: zoom-contact-center-android
description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling."
---

# Zoom Contact Center SDK - Android

Official docs:
- https://developers.zoom.us/docs/contact-center/android/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html

## Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/android-reference-map.md](references/android-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## SDK Surface Summary

- SDK manager: `ZoomCCInterface`
- Channel services:
- `getZoomCCChatService()`
- `getZoomCCVideoService()`
- `getZoomCCZVAService()`
- `getZoomCCScheduledCallbackService()`
- Campaign support via web campaign service and campaign metadata.

## Hard Guardrails

- Initialize SDK in `Application.onCreate`.
- Use `ZoomCCItem` to define channel + identifiers.
- Use `entryId` for chat/video/ZVA.
- Use `apiKey` for scheduled callback and campaign mode.
- Release services on teardown.

## Common Chains

- Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.
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