contact-center-ios

$npx mdskill add anthropics/knowledge-work-plugins/contact-center-ios

Integrate native iOS functionality for advanced chat, video, and callback handling within a contact center.

  • Manages complex communication flows like chat, video conferencing, and scheduled callbacks.
  • Utilizes the Zoom Contact Center SDK, exposing services for chat, video, and ZVA.
  • Determines execution path based on app lifecycle events and specific service calls.
  • Provides programmatic hooks for managing session state, including rejoin and background handling.

SKILL.md

.github/skills/contact-center-iosView on GitHub ↗
---
name: contact-center/ios
description: "Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling."
user-invocable: false
triggers:
  - "contact center ios"
  - "zcc ios"
  - "zoomccinterface ios"
  - "handleRejoinVideoOpenURL"
  - "zoomccservicedelegate"
  - "scheduled callback ios"
---

# Zoom Contact Center SDK - iOS

Official docs:
- https://developers.zoom.us/docs/contact-center/ios/
- https://marketplacefront.zoom.us/sdk/contact/ios/index.html

## Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/ios-reference-map.md](references/ios-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## SDK Surface Summary

- Manager: `ZoomCCInterface.sharedInstance()`
- Context: `ZoomCCContext`
- Items: `ZoomCCItem`
- Services:
- `chatService`
- `zvaService`
- `videoService`
- `scheduledCallbackService`

## Hard Guardrails

- Set `ZoomCCContext` before channel operations.
- Forward app lifecycle calls (`appDidBecomeActive`, `appDidEnterBackgroud`, `appWillResignActive`, `appWillTerminate`).
- Use item-based initialization for channels.
- Keep rejoin URL handling connected to the video service path.

## Common Chains

- Contact Center apps in Zoom client: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- OAuth and identity: [../../oauth/SKILL.md](../../oauth/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

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