contact-center-ios
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npx mdskill add anthropics/knowledge-work-plugins/contact-center-iosIntegrate native iOS functionality for advanced chat, video, and callback handling within a contact center.
- Manages complex communication flows like chat, video conferencing, and scheduled callbacks.
- Utilizes the Zoom Contact Center SDK, exposing services for chat, video, and ZVA.
- Determines execution path based on app lifecycle events and specific service calls.
- Provides programmatic hooks for managing session state, including rejoin and background handling.
SKILL.md
.github/skills/contact-center-iosView on GitHub ↗
--- name: contact-center/ios description: "Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling." user-invocable: false triggers: - "contact center ios" - "zcc ios" - "zoomccinterface ios" - "handleRejoinVideoOpenURL" - "zoomccservicedelegate" - "scheduled callback ios" --- # Zoom Contact Center SDK - iOS Official docs: - https://developers.zoom.us/docs/contact-center/ios/ - https://marketplacefront.zoom.us/sdk/contact/ios/index.html ## Quick Links 1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md) 2. [examples/service-patterns.md](examples/service-patterns.md) 3. [references/ios-reference-map.md](references/ios-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md) ## SDK Surface Summary - Manager: `ZoomCCInterface.sharedInstance()` - Context: `ZoomCCContext` - Items: `ZoomCCItem` - Services: - `chatService` - `zvaService` - `videoService` - `scheduledCallbackService` ## Hard Guardrails - Set `ZoomCCContext` before channel operations. - Forward app lifecycle calls (`appDidBecomeActive`, `appDidEnterBackgroud`, `appWillResignActive`, `appWillTerminate`). - Use item-based initialization for channels. - Keep rejoin URL handling connected to the video service path. ## Common Chains - Contact Center apps in Zoom client: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md) - OAuth and identity: [../../oauth/SKILL.md](../../oauth/SKILL.md) ## Operations - [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.
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