contact-center-android
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npx mdskill add anthropics/knowledge-work-plugins/contact-center-androidIntegrate native Android communication features like chat, video, and callbacks using the Zoom Contact Center SDK.
- Facilitates real-time customer interactions including messaging and visual conferencing.
- Connects to core Zoom services such as Chat, Video, ZVA, and scheduling APIs.
- Manages the entire service lifecycle, including campaign mode and session rejoining logic.
- Provides programmatic access to communication channels within a native Android application context.
SKILL.md
.github/skills/contact-center-androidView on GitHub ↗
--- name: contact-center/android description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling." user-invocable: false triggers: - "contact center android" - "zcc android" - "zoomccinterface android" - "zoomccchatservice" - "zoomccvideoservice" - "releasezoomccservice" - "android rejoin" --- # Zoom Contact Center SDK - Android Official docs: - https://developers.zoom.us/docs/contact-center/android/ - https://marketplacefront.zoom.us/sdk/contact/android/index.html ## Quick Links 1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md) 2. [examples/service-patterns.md](examples/service-patterns.md) 3. [references/android-reference-map.md](references/android-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md) ## SDK Surface Summary - SDK manager: `ZoomCCInterface` - Channel services: - `getZoomCCChatService()` - `getZoomCCVideoService()` - `getZoomCCZVAService()` - `getZoomCCScheduledCallbackService()` - Campaign support via web campaign service and campaign metadata. ## Hard Guardrails - Initialize SDK in `Application.onCreate`. - Use `ZoomCCItem` to define channel + identifiers. - Use `entryId` for chat/video/ZVA. - Use `apiKey` for scheduled callback and campaign mode. - Release services on teardown. ## Common Chains - Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md) - Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md) ## Operations - [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.
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